Hardware/Software Request Procedures

All hardware/software installations for servers, teaching stations, computer-equipped classrooms and computer labs must be coordinated with Information Services in order to ensure that previously installed hardware/software will continue to function after new installations.

To insure that all hardware/software necessary for instruction is installed and tested before classes begin for each semester, described hardware/software installation requests must be submitted using an Missouri State University-West Plains Hardware/Software Request form to Information Services as described below:

Hardware/software installation requests must be received by Information Services by Mid-Term during the fall and spring semesters.

Any hardware/software not submitted by the specified deadline date will be considered for an installation decision at the next regularly scheduled meeting of the Missouri State University-West Plains Information Technology Committee (Missouri State University-West Plains IT) and it is highly probable that installation will not be completed by the desired date.

Information Services will review the request as submitted to determine whether the hardware/software requested will function on the current campus computing network. Timely decision making requires the form be submitted to Information Services prior to Mid-Term each semester. Information Services will verify that all of the components necessary for the hardware/software requested are available, then forward the request to the Missouri State University-West Plains IT Committee for a decision. Each request will be reviewed during the first Missouri State University-West Plains IT Committee meeting occurring after Mid-Term each fall or spring semester (April, November). The Missouri State University-West Plains IT Committee will approve or reject each request. If the request is approved, the Missouri State University-West Plains IT Committee will assign a service level to the decision. The requestor will be notified of the resulting decision for the request to permit an RFP to be initiated by the requestor. After Information Services receives all approved requests from the Missouri State University-West Plains IT Committee, an installation schedule will be prepared indicating expected completion dates. A copy of the schedule will be provided to the various requestors.

Any requests for hardware/software purchases/installations received after the submittal deadline will be reviewed and placed into a queue for processing at the next available Missouri State University-West Plains IT Committee meeting. These request may not be completed by the requested date.