Annual Consumer Information Notice

September 2014

Information Dissemination

The dean of student services is available on a full-time basis to assist enrolled or prospective students in obtaining information on financial assistance, Missouri State University-West Plains, graduation and completion rates. The office of student services is located in Lybyer Enhanced Technology Center room 207, phone (417) 255-7255. The director of business and support services is available to assist individuals with security policies and crime statistics. The director of business and support services is located in Cass Hall room 104, phone (417) 255-7260.

Disabilities Resources

Missouri State University-West Plains is committed to providing an accessible and supportive environment for students with disabilities. Equal access for qualified students with disabilities is an obligation of the University under Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990. Missouri State University-West Plains does not discriminate on the basis of disability against otherwise-qualified individuals in any program, service or activity offered by the University. Information is available at the Advisement and Academic Coaching Center for Empowering Student Success (AACCESS) office, Garnett Library First Floor, Missouri State University-West Plains (417) 255-7222 or online at The University is committed to insuring that no otherwise-qualified individual with a disability is excluded, denied services, segregated or otherwise treated differently than other individuals because of the absence of auxiliary aids or other appropriate services; however, accommodations cannot result in an undue burden to the University or fundamentally alter the requirements essential to a program of instruction.

Drug and Alcohol Policy

The Alcohol and Drug policy of Missouri State University-West Plains is annually distributed to every employee and student of Missouri State University-West Plains out of concern for their welfare and in compliance with the Drug Free Schools and Communities Act. Missouri State University-West Plains is committed to providing a healthy, safe and learning environment for its students, faculty, staff and guests. Abuse of alcohol and other drugs disrupts this environment and interferes with the academic and personal development of the student and personal and professional development of University employees. This policy can be found at Drug and Alcohol Abuse Policy(2013).

Family Educational Rights and Privacy Act (FERPA)

The Family Education Rights and Privacy Act (FERPA) affords students certain rights with respect to their educational records. They include the right to: 1) inspect and review these records; 2) request an amendment to the records; 3) consent to or restrict disclosures of personally identifiable information in the records and 4) file a complaint with the U.S. Department of Education concerning the University's alleged failure to comply with FERPA. Copies of the complete policies and procedures for reviewing educational records and requesting an amendment of the records may be obtained from the Office of Registration and Records, Cass Hall, Missouri State University-West Plains, (417) 255-7979 or on the web at

Under the Family Educational Rights and Privacy Act (FERPA); the University is required to identify and make available upon request, to those needing such information, directory information which has been so identified. Other non-directory information is available to Missouri State–West Plains faculty and staff who have a "need to know" this information to conduct business and provide service to students, unless that information is prohibited from release by either a Privacy Hold or a FERPA Hold.

For distribution to the general public, Missouri State University-West Plains has defined the following as directory information:

  1. Name
  2. Address
  3. Telephone number
  4. BearPass Email
  5. Major field of study
  6. Classification (e.g. sophomore)
  7. Enrollment status (full-time, part-time or less than part-time)
  8. Participation in recognized activities and sports, including photographs of athletes
  9. Dates of attendance, (including matriculation and withdrawal dates)
  10. Degrees and certificates received including date awarded as well as lists of graduates to newspapers
  11. Awards received, Including dean's list and chancellor's list scholastic honors, departmental honors, memberships in national honor societies, athletic letters and university-funded scholarships (excluding those that are need-based)
  12. Previous education institutions attended

Directory information may be disclosed by the University for any purpose at its discretion, without the consent of a student. However, A FERPA hold may be requested by currently-enrolled students. This non-disclosure option means that the university may not release any directory information about the student (except as permitted under the provisions of FERPA). The University may not even acknowledge to third parties that the person is a student at the institution.

Annual Notice: The University hereby gives annual public notice to students of the categories of information designated as directory information. Currently-enrolled students have the right to suppress disclosure of their directory information by requesting a FERPA Hold. These holds do apply retroactively to previous releases of directory information and will remain applicable until the student submits a written request specifying otherwise.

Any student refusing to have directory information disclosed must file written notification to this effect requesting a Privacy Hold or FERPA Hold with the University during regular business hours. Forms for this purpose are available in the office of registration and records, Cass Hall. The written notification does not apply retroactively to previous releases of directory information (e.g., once the campus directory has been published, the directory information contained therein will remain). To prevent publication of directory information in the campus directory, written notification must be filed no later than the second week of classes during the fall semester. In the event a refusal is not filed, the University assumes that a student does not object to the release of the directory information designated.

Financial Aid

The following information regarding financial aid and its availability to students can be obtained at the office of financial aid, Cass Hall, Missouri State University-West Plains, (417) 255-7243 and can also be found on their website at

Types of aid available

How to apply for financial assistance

Contact information for the office of financial aid

Eligibility Criteria

Disbursement Information

Student Loans

Terms and Conditions of Loans

Loan Entrance and Exit Interviews

Student Rights and Responsibilities

Withdrawal and Return of Federal Funds

Satisfactory Academic Progress Policy

Repeated Courses and Financial Aid Eligibility

Student Loan Forgiveness Opportunities

Borrowers in the Federal Direct Loan program may be eligible for deferred payment provisions for service in the Peace Corps, service under the Domestic Volunteer Service Act of 1973 or comparable service as a volunteer for a tax-exempt organization of demonstrated effectiveness in the field of community service. Details are available from the Office of Financial Aid, Cass Hall, Missouri State University-West Plains, (417) 255-7243 and can also be found on the U. S. Department of Education website at:

Missouri A+ Scholarship Program:

If a student has completed the Missouri A+ Scholarship Program in high school and is or will be utilizing the A+ Program tuition benefit for the current academic year, the student should be aware of A+ Program guidelines. If a student drops a class or withdraws from classes for which A+ funds were used, the University cannot bill the state. The student will be responsible for the tuition and fees for that course or courses. A student's eligibility for A+ funds expires with the earliest of the following: Completion of an associate's degree OR 48 months have expired since high school graduation or completion of 105 percent of the hours required for the program in which the student is currently enrolled. More information can be found on the Missouri Department of Higher Education (MDHE) website at:

Graduation Rates

Under regulations developed by the United States Department of Education, colleges and universities are required to report graduation rates to current and prospective students. The Missouri State University-West Plains graduation rates can be obtained from the Office of Institutional Research, 128 Garfield, Missouri State University-West Plains, (417) 255-7904 or at the following web address:

Health Disclosures

Health Insurance Portability and Accountability Act of 1996 (HIPAA)

Missouri State University's Board of Governors has designated the University and those components of the University, which transmit health information in electronic form, as a hybrid entity under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Before or during the first visit by a patient or client to a University Health Care Component (HCC), the HCC must require the person to sign an Acknowledgement that they have received the HCC's Notice of Privacy Practices. The University and its HCC must comply with HIPAA unless complying violates other federal or state laws, such as the Family Educational Rights and Privacy Act (FERPA). More information about the University's HIPAA Policies, Procedures, Forms, Privacy Officers and Security Officers can be viewed at

Informational Brochure on Meningococcal Disease

Missouri's General Assembly recently added a new section to 167.638 RSMo, regarding meningococcal disease. Per this new section, the Missouri Department of Health and Senior Services has developed an informational brochure relating to meningococcal disease. This brochure is available on the Department of Health and Senior Services' website at The brochure includes: risk factors for and symptoms of the disease; how it may be diagnosed and its possible consequences if untreated; how the disease is transmitted; the latest scientific information on the disease immunization and its effectiveness; and a statement that any questions or concerns regarding immunization against meningococcal disease may be answered by contacting the student's health provider. For additional information, contact the Bureau of Immunization Assessment and Assurance at: (800) 219-3224.

Tuberculosis Questionnaire

Relative to Missouri Senate Bill 197, applicable to all Missouri colleges and universities, students and new faculty are required to complete a survey designed to identify persons who may be at high risk for latent tuberculosis infection. Missouri State-West Plains has developed a survey instrument to help persons comply with this state law. Students may complete the TB Screening Questionnaire by logging into My Grizzly Den at and selecting the Information and Services tab. Look in the Personal Information (Student) channel on the right and select the Tuberculosis (TB) Screening Questionnaire (New students only) link. For assistance, please contact the Lybyer Help Desk at: (417) 255-7995.

Institutional Information

Academic Programs

Descriptions of academic programs and degree offerings are available from the Missouri State University-West Plains Course Catalogs ( or by contacting the dean of academic affairs, Lybyer Enhanced Technology Center 206, Missouri State University-West Plains, (417) 255-7272.


Missouri State University-West Plains is accredited by the Higher Learning Commission. The Associate of Science in Nursing Degree Program is fully approved by the Missouri State Board of Nursing, 3605 Missouri Boulevard, P. O. Box 656, Jefferson City, MO 65101 ( and accredited by the Accreditation Commission for Education in Nursing (ACEN), 3343 Peachtree Road NE, Suite 850, Atlanta, GA 30326, Phone: (404) 975-5000 ( The Associate of Applied Science in Respiratory Care is provisionally accredited by the Commission on Accreditation for Respiratory Care (COARC), 1248 Harwood Road, Bedford, TX 76021-4244, Phone: (817) 283-2835 (

Admission Information

Admission requirements for Missouri State University-West Plains students can be found online at or by contacting the office of admissions, Cass Hall, Missouri State University-West Plains, (417) 255-7955.


Drago College Store Refund Policy: Books, including rental books, may be returned within ten business days after classes begin for Fall/Spring semesters or the first seven business days of classes during the summer session. A cash register receipt is required. For refund, bundled or packaged text materials must not have been opened.

Cooperative Programs

Cooperative Programs available through Missouri State University-West Plains are listed in the Course Catalogs and are also available from the Office of academic affairs, Lybyer Enhanced Technology Center 206, (417) 255-7272.

Student Characteristics/Diversity of the Student Body

Information regarding student characteristics may be obtained from the Office of Institutional Research (Lybyer Enhanced Technology Center 206) or in the Factbook online at


Campus-based courses are taught in classrooms and laboratories on the main campus in West Plains. Individual buildings are described on the campus map at

Placement Information

For information about jobs, placement and volunteer opportunities, contact the office of career services in Cass Hall, Missouri State University-West Plains, (417) 255-7230.

Refund Policies

Refund policy for Drops and Withdrawals

Students who withdraw from the University or drop a course may receive a partial refund of tuition (or a change in their fee assessment if all fees have not been paid) provided they complete the formal drop or withdrawal process by the established deadlines appropriate to the length or delivery method of the class. Students who are enrolled in the My Payment Plan are responsible for the amount of unpaid fees after the refund or re-assessment. Information may be found on the web at

Housing and Meal Plan Refund Policies

All Student Housing Contracts must be canceled in writing. A student who has an active Student Housing Contract may choose to cancel that contract via the exception form should the exception request be approved. For more information, go to the Housing website at or contact the office of the coordinator of student life and development, Putnam Student Center, Missouri State University-West Plains, (417) 255-7233.

Financial Aid Withdrawal and Refund Policy

If a financial aid recipient withdraws from the University before completing at least 60% of the semester, federal regulations require that the "unearned" portion of any federal financial aid received be returned to the appropriate federal aid source. For example, a student who withdraws at the end of the fourth week of a semester will have "earned" approximately 25% of their aid (completed 4 weeks of a 16 week semester). The remaining 75% must be repaid. Federal rules specify that repayment first apply toward federal loans, then federal grants. The return of state aid follows federal regulations. Details: or contact the office of financial aid, Cass Hall, Missouri State University-West Plains, (417) 255-7243.

Retention Rates

Information regarding Missouri State University-West Plains' retention rates of first-year undergraduate students can be found at For information, contact the office of institutional research, Missouri State University-West Plains, (417) 255-7904.

Students Rights and Responsibilities

All Missouri State University-West Plains students possess certain rights and privileges together with corresponding duties and responsibilities. The Code of Students Rights and Responsibilities may be accessed at the following web page ( For additional information, contact the coordinator of student life and development, Putnam Student Center, Missouri State University-West Plains, (417) 255-7233.

Study Abroad

For information about Study Abroad opportunities at Missouri State University-West Plains, visit the following web page ( or contact the dean of academic affairs, Lybyer Enhanced Technology Center 206, (417) 255-7272.

Financial Aid and Study Abroad

Missouri State University-West Plains degree-seeking students who are studying abroad at the China campus may be eligible to use their federal financial aid and/or Missouri State University-West Plains scholarships. In order to use any financial aid or scholarships, this must be approved by the financial aid office.

University Withdrawal Policy

Students withdrawing from the University must initiate the withdrawal process either in person or electronically with the office of registration and records, Cass Hall, fax: (417) 255-7977. Individuals taking only one class who wish to drop that class must withdraw from the University. Withdrawal is not complete until the office of registration and records has processed the paperwork. The date of withdrawal will be the date the withdrawal request is submitted to the office of registration and records or the postmark date on a mailed request. Withdrawals are not allowed after the last day to drop or withdraw deadline for the course. See the "Refund Schedule" on the web for specific deadline dates. For additional important information, see Students should contact their academic advisor with questions about the academic impact of their withdrawal. A withdrawal submitted electronically, via email, must be sent from an ".edu" account, from either Missouri State University or another educational institution. Withdrawal from classes may change financial aid awards. Please contact financial aid, (417) 255-7243, prior to withdrawal, for more information.