Guide to Residence Hall Living


Dear Resident Hall Student,

Welcome to Missouri State University-West Plains! The professional staff is excited to have you as a resident and we hope you will find your experiences with residence life to be positive and rewarding. Throughout the year, you will have the opportunity to develop new friendships and become involved in new activities on campus.

The Guide to residence hall Living is designed to inform you about the policies, procedures and general information that relates to on-campus housing at Missouri State University-West Plains. This publication is designed to let you know what you can expect from us and what we expect from you as member of a residence hall community.

The resident assistants and coordinator of student life and development are pleased to welcome you and we will always do our best to make your housing experience enjoyable, safe and educational.


Your residence life staff

  1. Community Commitments

    1. Community Building

      The University strives to provide an atmosphere for students to learn and pursue their academic and personal goals. In addition, the housing staff is committed to creating a community where residents feel connected, develop new relationships and are actively engaged in campus happenings. Furthermore, we encourage members to share in the creation of a safe and peaceful environment where all residents and property are respected.

    2. Valuing Diversity

      Missouri State University-West Plains is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict non-discrimination policy regarding the treatment of individual faculty, staff and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin (including ancestry or any other subcategory of national origin recognized by applicable law), religion, sex (including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression or any other subcategory of sex recognized by applicable law), age, disability, veteran status, genetic information or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University. Sex discrimination encompasses sexual harassment, which includes sexual violence and is strictly prohibited by Title IX of the Education Amendments of 1972. Holding to the policy, the student leaders and residence life staff encourage staff and students to reach out to one another and develop positive relationships.

    3. Residence Life Staff

      The housing staff is here to assist you in the development of your academic, personal and social growth. Below is a list of staff positions who are dedicated to providing all residents with an educational, comfortable and safe place to grow and learn together.

      Student Life and Development Coordinator

      Full-time staff member who manages the daily operations of University housing.

      Resident Assistants (RAs)

      Undergraduate students who have been selected because of their desire and ability to be of service to other students. RAs usually know the answers to your questions and/or can find you the right kind of assistance. Each floor has at least one RA and they are there to help you achieve your personal growth and ultimately help your floor build a sense of community. RAs are members of the Missouri State University-West Plains staff and are expected to be treated and respected as such.

      Physical Plant Staff

      The physical plant Staff are responsible for cleaning all public areas of the residence hall including the hallways, laundry room, computer room, community room, elevator and stairwells. Students are responsible for cleaning up after themselves in common areas and within their own rooms. Requests for maintenance should be taken to an RA or the coordinator of student life and development.

    4. Involvement and Leadership Opportunities

      At Missouri State University-West Plains, there are many opportunities for students to learn inside and outside of the classroom. As a resident of the residence hall, you are strongly encouraged to get involved within the campus and local community so you feel connected to other students, faculty, staff and community members. For a general overview of some of the ways you can get involved with campus life, browse some of the links at

    5. Community Living

      Living with others in a community living environment is one of the most rewarding and challenging experiences students can have while attending college. However, living on-campus has been proven to increase student success as well as personal growth and development. Residents are expected to demonstrate civility and respect toward others, make mature decisions together, communicate effectively, compromise and take responsibility for themselves and the consequences of their actions.

      Complete a Roommate Agreement

      Sharing a room with someone else requires trust, respect, communication and a willingness to share and compromise with each other. Completing a roommate agreement can alleviate some concerns up front as well as provide each roommate with the opportunity to define their expectations of the roommate relationship and how to share their common space. Roommates should always keep in mind the "Golden Rule" and strive to treat others as they would like to be treated. If a problem arises, roommates should communicate their concerns in an assertive, but also considerate, way. If residents need further assistance, they should seek help from their RA or coordinator of student life and development.

    6. Community Standards

      Students living within the residence hall have the opportunity to live in a community environment and are expected to accept the responsibility of respecting each other and the property within the residence hall. Below is a listing of basic policies that have been established to facilitate mutual respect and consideration for all residents.

      Common Area Damages

      In the event there are damages to a common area, including furniture, fixtures, walls, elevators, doors, windows and/or excessive cleaning charges, the coordinator of student life reserves the right to charge all residents for reasonable damage if the responsible person(s) cannot be identified.

      Air Conditioners

      Air conditioning and heating units are provided for the comfort of the residents. In order to maintain appropriate costs within the residence hall, students are kindly asked to turn off their air conditioners and heaters when the temperatures are between 55 to 75 degrees Fahrenheit. Additionally, air conditioning units can "freeze up" when left operational and windows are open. Do not turn the air conditioning units below 70 degrees, as this will cause water damage to the ceiling tiles and leakage problems.

      Laundry Room

      Washers and dryers are provided inclusive with room charges. These are intended to be used by residents only. Misuse or abuse of this equipment may result in individual charge(s) or an increase to all residents. The laundry room is open 24 hours and residents are asked to clean up after themselves after use.


      Due to the possibility of breakage and the potential for injury, ball playing is not permitted in the residence hall. Ball bouncing is also not allowed because of noise.

      Darts and Dartboards

      Due to the potential for personal injury and property damage, darts and dartboards are not permitted at any time in the residence hall.

      Computer Usage

      Computer Lab
      1. Computer lab resources are to be used only by residents of that particular residence hall.
      2. Email usage and web browsing for non-academic purposes and game playing is limited to one hour when other students are waiting to use lab equipment.
      3. The viewing, downloading or printing of pornographic/harassing/illegal materials is prohibited.
      4. The computer lab is open 24 hours.
      Individual Network Connection (in rooms)
      1. No personal HUBs are permitted.
      2. The downloading of non-academic materials that hinders bandwidth usage for others is prohibited, including memory-intensive audio and video files, etc.
      3. Personal servers that provide illegal access to copyrighted materials to others (on campus or off campus) are not permitted.
      4. Repeated disregard for adequate virus protection that interferes/infects others will not be tolerated. Free virus protection software is provided by the University for student use.
      Policy and Ethics for Student Computer Use and Computer Network Use as defined by the University's computer services office: Statement of User Responsibility
      1. To be an authorized user of Missouri State computer and network resources, users must be currently enrolled as a student in good standing with the University.
      2. As authorized users, students are responsible for the security and use of their computer accounts. They accept full responsibility for their accounts and all activity performed on University computing resources.
      3. It is prohibited for any user other than the assigned account owner to use said accounts. Students are responsible for preventing unauthorized use of their computer accounts as well as refraining from using someone else's account.
      4. Those interested in creating web pages are responsible for adhering to the Missouri State World Wide Web policies.
      Definition of Appropriate Use and Misuse:
      1. Valid uses of computer and network resources include instructional use in classes, research, administrative support, electronic mail, web page development and resume or vita posting.
      2. It is a violation of University policy to use University computers for cheating of any kind.
      3. Copying, sharing, uploading, downloading, sending or receiving copyrighted or service/trademarked materials is strictly prohibited.
      4. It is a violation of University policy to use the computer for promoting outside business interests. University computer resources shall not be used for private consulting or personal gain. Computer resources may not be used to support or engage in any other conduct prohibited by University policy, including the policies stated in the student conduct system and University catalogs. E-game playing from the University laboratories is strictly prohibited. University computer and network resources are limited; users should respect the needs of others to use these resources for approved activities.
      5. It is a violation of this policy to examine or attempt to examine, another computer user's private files or mail.
      6. It is in violation of University policy to send/display defamatory, harassing, pornographic, obscene or patently offensive sexual materials. It is also a violation of University policy to send/display patently offensive sexual materials to minors. These violations are in addition to items prohibited by sections of the Revised Statutes of Missouri or other local, state or federal law.
      7. Fraudulent use of computer accounts, networks, mail services or other resources is a serious violation. Missouri state law makes unauthorized access and interference with computer systems, computer data and other computer users illegal. Altering electronic communications to hide a student's identity or impersonate another party is prohibited.
      Community Room

      The community room is a multipurpose room equipped with a high definition television, couches and tables. The room is open 24 hours and is used for various activities and meetings. The rules of the community room are as follows:

      1. Clean up your own mess.
      2. Do not damage any of the equipment.
      3. Be aware of other's time and share appropriately.
      4. Do not remove items from the community room.

      **The residence life staff has the authority to lock up the community room if the room is not clean or items are damaged.


      Residents of the residence hall may have guests visit them in the hall, provided that the guests do not infringe on another's right to privacy and/or the quiet to enjoyment of the facilities they have under contract. Furthermore, all residents must obtain permission from all roommates and/or suitemates before inviting guests to visit. In addition, it is each resident's responsibility to communicate disapproval of guests and to convey continual problems to a residence life staff member if approval is not sought after and received each time by all parties involved. If permission is not received and a guest is invited to visit, all future guest privileges may be revoked.

      Visitation hours for the residence hall are:

      Sunday – Thursday 8:00 AM-Midnight
      Friday – Saturday 24-hour visitation

      *Sunday-Thursday, all guests must leave the residence hall and all residents must return to their rooms. During these times guests may be of either gender.

      **Overnight guests, regardless of gender, may stay once the resident has notified the RA on duty by 8:00 PM on the first night.

      *** Visitation to the extent of cohabitation (more than two overnight visits per week) regardless of the guest's gender, is not permitted. The visitation policy also applies to hallways, stairwells and elevators.


      University policy states that pets that are under the control of an adult (i.e., 18 years old or older) are permitted on University-property, but are not permitted within University housing. Exceptions: 1) Service animals that are trained and certified to provide ADA accommodations for people with disabilities are permitted. Animals must be leashed to be in control of the adult responsible for the animal. Animals which are unleashed or leashed and unattended, on University property are subject to impoundment. Animals left unattended in motor vehicles on University property are subject to the same rules and regulations if they become a nuisance or if the welfare of the animal is threatened. 2) Fish are also permitted if properly maintained in aquariums of 20 gallons of water or less.


      All posting of signs, bulletins and promotional materials in the residence halls must be approved by the coordinator of student life and development. Approved materials will then be posted by the residence life staff.

      Quiet Hours

      Quiet hours are maintained to provide an atmosphere that is conducive to good scholarship and to promote an environment where individuals can learn from the experience of group living. The enforcement of quiet hours is the responsibility of each student, with assistance from residence life staff as needed. Each floor must observe the minimum acceptable quiet hours of 10:00 PM to 10:00 AM, seven days a week. Exceptions will be permitted only for purposes of vacuuming rooms. Courtesy hours are in effect throughout the residence halls 24 hours a day. Therefore, excessive noise, as determined by affected students, is discouraged at all times.

      Room Decorations
      • Nails, screws, double-stick tape, packing tape or duct tape on or in the walls, furniture or fixtures is prohibited. Masking tape or white putty is permitted for hanging posters and decorations.
      • Missouri law prohibits the removal of traffic or street signs. In the absence of a verifiable bill of sale, all street, traffic and/or parking signs are prohibited.
      • Pictures and other materials that could be considered pornographic, harassing or illegal are not to be displayed in areas that may be visible outside a student's room (including viewed from outside of room through windows or doors).
      • Alcoholic and/or drug related materials are not allowed to be displayed.
      • Students must use beds provided by the University and cannot bring additional bed frames or mattresses into the Grizzly House.
      • Holiday lights must be UL-approved and low wattage.
      • Coniferous plants and other greenery must be artificial.
      • Decorations, unless nonflammable, cannot be used to cover entire areas, ceilings, walls and/or doors due to fire hazard these decorations present. Curtains are permitted if they are not a fire hazard.
      • Candles or objects that expose an open flame are not permitted.
      Room Modifications

      As a safety precaution, the following guidelines for room modifications within the room or suite must be followed:

      • No University-owned furniture or equipment may be removed from the room or suite.
      • No furnishings shall restrict exiting from any portion of the room or be a safety hazard to persons walking around the room.
      • Modifications must not include any materials or designs of a hazardous or flammable nature, including suspended flammable fabrics or carpeting applied anywhere except as a floor covering.
      • Residents must be prepared to respond to concerns of staff about the hazardous nature of decorative materials and must remove materials that are judged by residence life staff to be particularly hazardous.
      • Modifications must not block the heating or cooling system or require the removal or remodeling of electrical fixtures or outlets.
      • Modifications must not block a doorway. The door must be able to open perpendicular to the door opening.
      • A University-provided light fixture must not be tampered with and its light bulb must not be removed or switched out with a colored bulb.
      • No concrete/cinder blocks/wood platforms are permitted. No furniture may be raised off the floor. Beds are allowed to have risers that have been approved by the residence hall staff.
      • Mattresses must be used with the bedframes and not placed directly on the floor.
      • Personal mattresses are not permitted.
      • Underbed storage units provided must remain under the bed.
      • Excessively heavy items should not be placed on furniture or shelving provided by the University.
      • The University is not responsible for injury resulting from the modifications of a room.
      Room Entry

      The University respects a student's right to privacy and will strive to protect and guarantee this privacy. University staff may enter a resident's room for any of the following conditions:

      • To provide room maintenance inspections or repair service.
      • To conduct periodic trash or health inspections.
      • When there is reasonable cause to believe that University regulation or applicable laws are being violated.
      • When there is reasonable cause to believe an emergency situation has arisen that requires that the room be entered.
      • When a resident permanently vacates the room.
      • When a resident vacates a room for a break period.

      Illegal materials in plain view may be confiscated if they are noticed in the course of inspections or in response to violation of University or departmental policy. The resident will receive written notification of this action if confiscation is required. Additionally, in the event that illegal materials are confiscated from a student, conduct proceedings may be initiated by the University and/or law enforcement may be notified. Authorized residence life staff members who may enter a room include administrative staff members, coordinator of student life and development, resident assistants, maintenance and custodial personnel.

      Smoke-Free and Tobacco-Free Living

      The use of all tobacco products (both smoking and non-smoking) is expressly forbidden in all areas, including all common areas and individual living units. Any student found responsible for contaminating the smoke-free environment of a room/suite/common area will be charged per incident per living unit for the thorough restoration/cleaning of that area, including carpets, walls, ceilings, draperies, etc. Charges vary and will be based on the cost to restore the living area. Below is a more extensive overview of the University's tobacco policy:

      • Smoking and the use of tobacco products (including cigarettes, smokeless tobacco, cigars, pipes, bongs, hookahs, vaporizers, e-cigarettes and other tobacco products) by students, faculty, staff and visitors are prohibited on all Missouri State University-West Plains properties except as set forth herein.
      • The use of smokeless tobacco is prohibited at all locations on campus.
      • The use of other tobacco products (including cigarettes, cigars, pipes and all other tobacco products) is prohibited at all times:
        • In all interior spaces on the Missouri State University-West Plains campus including leased facilities;
        • In all University vehicles, including buses, vans and all other University vehicles and vehicles leased by/to the University;
      • Smoking and the use of tobacco products will be allowed only at the following outdoor locations:
        • Inside of private vehicles located on University parking lots.
      • The University prohibits the sale, distribution or free sampling of tobacco products on campus.
      • The University prohibits the campus-controlled advertising of tobacco products on campus.
      • Littering the campus with remains of tobacco products or any other disposable product is prohibited.
      • Organizers and attendees at public events, such as conferences, meetings, public lectures, social events, cultural events and sporting events using University facilities will be required to abide by the University policy. Organizers of such events are responsible for communicating the policy to attendees and for enforcing this policy.
  2. Services

    1. Dining Services

      Meal Plan

      The meal plan starts with breakfast on the first class day of each semester. Meals are not provided during Thanksgiving Break, spring vacations and/or between semesters. Meals that are served on three-day weekend breaks may have alternative service hours. Information will be posted.

      Guest Meals

      Residents are encouraged to invite family or other guests to dine with them in the dining center. Meals for such guests may be purchased on a cash, check or credit card basis.

      Misuse of a Meal Plan

      Sharing your name card with a friend or family member may lead to cancellation or suspension without reimbursement for the unused portion of the meal plan.

      Dining Schedule

      MealMonday - FridaySaturdaySunday
      Breakfast 7:00 AM-9:00 AM 8:00 AM-10:00 AM not served
      Lunch 11:00 AM-1:00 PM 11:00 AM-1:00 PM 11:00 AM-1:00 PM
      Dinner 5:00 PM-6:30 PM 5:00 PM-6:30 PM 5:00 PM-6:30 PM

      Carry-Out Service

      Students participating in University sponsored events, including classes, who are unable to dine on the regular schedule can make arrangements for carry-out meals. Arrangements must be made in advance with the food services manager.

      Appropriate Behavior

      In accordance with state law, the following minimum standards of dress must be maintained in all dining facilities:

      • Shoes and shirts must be worn at all times.
      • Sleepwear and swimsuits are not acceptable.

      In addition, no beverage or food (excluding fruit, cookies or ice cream) may be taken from the dining centers. The removal of glasses, dishes or silverware from the dining centers is a violation of residence hall policy. The replacement cost of these items will be charged to the individual who stole the items, unless they are returned in good condition, in the estimation of the University. Consequences for theft of food or dining center materials will be addressed appropriately. Residents and their guests are expected to display appropriate behavior in the dining centers and clean up after their own mess. Disruptive, destructive, excessively noisy or injurious behavior will lead to disciplinary action.

    2. Insurance Coverage

      The University cannot be held responsible for any damage or loss of property due to fire, power surges, power loss, facility failure, theft, severe weather, etc. Residents are, therefore, encouraged to carry their own homeowners or rental insurance. In addition, the University shall not be liable for injuries that occur in and around residence halls, including laundry rooms, parking lots, etc. Students are encouraged to carry adequate medical insurance.

    3. Bicycle Storage

      Bicycles may be stored in residence hall rooms but may not be hung from the ceiling, walls or elsewhere. However, students are encouraged to use the bicycle racks provided for their convenience located outside the residence hall. When keeping a bike in one of these racks, the student should always keep it securely locked. Storage of bicycles in hallways is not permitted. Any bicycle stored or chained in an unauthorized area inside or outside the halls will be removed. At no time are motorbikes permitted anywhere inside the residence halls. The University is not responsible for lost or stolen bicycles.

    4. Cable Television Access

      Each residence hall room is equipped with cable TV capability. Expanded-basic cable services are included in residence hall rates and provided in every room. Students are to provide their own television and coaxial cord. If there are any damages to the cable television box, the resident will not be refunded their deposit.

    5. Computer Labs and Technology

      The computer lab in the residence hall is for the exclusive use of residents only. All computers in the residence hall lab use the Windows operation system and are able to access the University's network, all library resources, the Internet and have applicable software installed. In addition to University-provided computer workstations, each room has wired Internet access and wireless network access.

    6. Keys

      Students are responsible for all keys issued to them at check-in. Lost keys may be replaced by reporting the loss to the RA on duty. A key request will be completed at that time. Keys will be replaced for a charge of $25.00.

    7. Mail

      Mail is delivered every day to the physical plant/Residence Hall. The RA on duty will be responsible for distributing the mail each day. If you are expecting a package from UPS, Fed-Ex or DHL, the carrier will deliver the package to the physical plant. Once the package has arrived, a notification slip will be delivered to your room with your other mail. It is the responsibility of each resident to present the notification slip to the physical plant staff and pick up their own package.

  3. Housing Contract

    1. Housing Application and Deposit

      Applications for student housing may be obtained from the office of student life and development or online at In order to secure a reservation, all applications should be turned in with a $100 deposit and meningococcal vaccination record. The housing deposit is refundable under the provisions stated within the housing contract. The Grizzly House contract is required for all residents, including RAs and athletes, to have completed and signed prior to move-in day.

      Cancellation Policy

      As stated in Terms and Conditions on the Student Housing Contract, a student contracts for the entire academic year. If an individual is to remain a student at Missouri State University-West Plains, they must obtain prior approval from the office of student life and development to cancel their contract. If an individual is permitted to cancel their contract, the following conditions apply:

      1. If a student withdraws from the University, the individual is no longer authorized to live in University housing and must check out within 24 hours. The deposit will be forfeited and the student will be charged the daily rate until the student has officially checked out.
      2. If a student is permitted to cancel his/her contract after the opening day of the residence hall in the fall or spring, the following costs will be incurred:
        1. the deposit will be forfeited;
        2. liquidated damage charges will be added to the student's account and
        3. meal plans will be prorated to the day of proper check-out of the residence hall.
      3. If a student will graduate at the end of the fall semester and will not remain a student residing in the halls during the spring semester, the individual will receive a refund of the security deposit.
      4. The office of student life and development may cancel a student's contract and forfeit his/her deposit with appropriate notice if, after due process, the student is found in violation of either the rules and regulations as established by this guide or federal, state or local laws. In such cases, the University may impose a liquidated damage fee.
    2. Room Assignments

      Every effort is made to honor room, roommate and suitemate requests; however, the University makes these assignments. Students may choose to change assignments, but only with the approval from the coordinator of student life and development.

    3. Room Changes

      Residents are encouraged to discuss room changes with their roommates first. If issues reach the point that other methods of resolving the conflict have not been successful, there may be an option to request a different room assignment. In this case, the student who is seeking the room change should contact their RA, who will mediate the dispute. If still unresolved, the RA will refer the student to the coordinator of student life and development. Room change requests will be accepted after the first two weeks of the fall and spring semesters and will be approved on the basis of availability. Room change requests that are based on discriminatory reasons will not be granted.

    4. Payments and Refunds


      Missouri State University-West Plains allows students in good financial standing to make charges on their accounts for required student fees, residence hall charges, parking permits and fines, bookstore charges, library fines and other charges and pay for those charges in installments. Therefore, this document contains all application and approval disclosures. Past due amounts will prevent a student from continuing in the My Payment Plan for subsequent semesters.

      Repayment Terms

      Charges incurred for and during the Fall semester may be paid in three monthly installments beginning September 15 and ending November 15. Spring semester may be paid in three installments beginning February 15 and ending April 15. Two monthly installments may be made for Summer charges, beginning June 15 and ending July 15.

      Finance Charges

      If all charges for the semester are not paid by the last business day of the second month in which the semester begins, a finance charge will be applied at a monthly periodic rate of 1% to the remaining balance. The finance charge is at a fixed rate for the enrolled semester. Missouri State University-West Plains further retains the right to modify, amend or change the Finance Charge Rate in this agreement for subsequent semesters. This is an annual percentage rate of 12.68%. The Annual Percentage Rate is the cost of your credit as a yearly rate. Finance charges will be added to the balance of your account.

      Amount Financed

      Charges included in My Payment Plan are based on the semester for or during which they are incurred, including tuition and fees, residence hall charges, bookstore charges, parking permits and fines and any other charge incurred on the student's account. Students will electronically receive monthly account statements reflecting all activity during the month and the current month ending balance on the account. Student may also log in to From the My Enrollment tab, select the Access Account and Make Payments link in the Access My Account Channel. From the My Account Page, the minimum installments will be shown for the current outstanding balance.

      Minimum Payments

      The monthly minimum payment amount is calculated by dividing the total charges due at the beginning of the semester by the number of scheduled payment dates in the semester and adding the Finance Charge. The total amount due and the minimum monthly payment will vary depending upon the student's enrollment, residence hall charges, the amount of financial aid and the amount of other charges on the student's account. Monthly minimum payment amounts can change based on activity on the student's account.

      Charges incurred between semester payment plans are due and payable when incurred. A finance charge will be assessed on the next statement date after the charge is first billed. The finance charge will be determined by applying a monthly periodic rate of 1% to the unpaid balance.

      Failure to Pay

      Since the minimum payment option is based on a semester's charges and billing dates, all accounts must be paid in full by the end of that semester's plan. Any amounts remaining unpaid at the end of a semester will be billed in full and must be paid in full immediately. A collection charge of $5 may be assessed on any balance which is past due for a period of more than 10 days. Past due amounts will prevent a student from registering for the next semester, continuing in the My Payment Plan for subsequent semesters or from receiving diplomas or transcripts. Students who have already registered for the subsequent semester with a past due amount on their record will have their future registration canceled. Failure to pay may result in the student being reported to a credit service.

      My Payment Plan Cost Example

      The total amount you will pay for the payment plan will vary depending upon when you start to repay and charges you make throughout the semester, which will add to the balance of your account. This example provides payment estimates for a principal debt of $1,000, based upon repayment options available to you while enrolled in school and eligible for the payment plan. Below is an example of how the payment plan works.

        PrincipalFinance chargeTotal payments
      Payment installment 1 $ 333.33 $0.00 $ 333.33
      Payment installment 2 $ 333.33 $ 6.67 $ 340.00
      Payment installment 3 $ 333.34 $ 3.33 $ 336.67
      Total of payments over the term of the semester $1,000.00 $10.00 $1,010.00

      *Finance charge is the dollar amount the credit will cost you.

      **Total of payments is the amount you will have paid when you have made all scheduled payments.


      If a student withdraws from the University, a refund of housing fees will be calculated according to the terms and conditions of the Student Housing Contract. Students will not receive a housing refund if they leave University housing after the last regular class day of the semester. Money owed to a residence hall balance or other departments at the University may be deducted from any refund.

      Check-In and Check-Out Procedures


      When students move into their rooms, they will be provided a Room Condition Report that includes a completed room inventory. This inventory serves as a record of the contents and conditions of the room and serves as the basis for check-out and assessment of damages when a student moves out.


      In order to properly move out of a room, the student must check out with their resident assistant. RAs will provide students with sign-up times for check-out during finals week. These appointments are necessary for the convenience of students and allow RAs to plan in advance if a schedule conflict requires the assistance of another staff member in the check-out process. During check-out, the RA will inspect the room, record any damages on the Room Condition Report, collect keys and obtain the student's signature on the Room Condition Report, noting the date of check-out. Failure to do any of the above constitutes an improper check-out, resulting in a $75.00 charge, in addition to any other charges. If a student checks out of a room during a vacation period, the student must make arrangements with the office of student life and development to check out during normal office hours. The cost of any damages to the room/suite may be collected at the time of check-out, billed to the student and/or deducted from any security deposit refund due to the student.

  4. Safety and Security

    1. Emergency Procedures

      Missouri State Alert

      "Missouri State Alert" is the University's mass notification system, which uses a variety of methods to contact staff, faculty and students in the event of an emergency or school closing. The system allows you to receive urgent notification in a variety of ways – by text message, phone call or email.

      Fire Procedures

      In the event of a fire or similar emergency, all occupants of the residence hall should:

      • Evacuate immediately using marked exits; last persons out close all doors;
      • Assemble on the basketball court to account for all personnel and
      • Await further building instructions from building coordinators and/or emergency management personnel.

      Tornado Procedures

      In the event of a tornado warning, all occupants of the residence hall should take shelter in any of the following locations:

      • Student Recreation Center/community shelter: Located at 323 West Trish Knight Street. Evacuate the building using marked exits. Proceed west on West Trish Knight Street to the shelter.
      • Secondary shelter: community room 107 on lower level or first floor hallway.

      Hostile Intruder Procedures

      In the event of a hostile intruder or active shooter, immediate action may be required and knowing how to respond may be the difference between safety and harm. In extreme situations, many authorities recommend some variation of the following: "Run if you can. Hide if you can't. Fight if you must." Inform others if possible and always know that help is on the way. Do not resume normal activities until an "All Clear" signal is given.

      Earthquake Procedures

      In the event of an earthquake, drop, cover and hold on! Move only a few steps to a nearby safe place (e.g., under a sturdy table or desk). Most injured persons in earthquakes move more than five feet during the shaking. It is very dangerous to try to leave a building during an earthquake because objects can fall on you. Many fatalities occur when people run outside of buildings, only to be injured by falling debris from collapsing walls. In U.S. buildings, you are safer to stay where you are. After the shaking has stopped, if you go outside, move quickly away from the building to prevent injury from falling debris.

      Campus Assistance

      Call (417) 257-9078 for escort services between classrooms and parking lots, for assistance with vehicle trouble or similar needs.

      Important Numbers

      In the event of an emergency, always call 911. If you are feeling harassed or in danger or harassed, please call one of the following numbers:

      West Plains Police Department: 911 or (417) 256-2244
      West Plains Fire Department: (417) 256-2424
      Missouri State-West Plains Dean of Student Services: (417) 255-7255
      Missouri State-West Plains Office of Student Life and Development: (417) 255-7233
      Missouri State-West Plains Physical Plant: (417) 255-7268
      Missouri State-West Plains Deputy Title IX Coordinator: (417) 255-7966
      Missouri State-West Plains Safety Coordinator: (417) 255-7258
      Missouri State University Title IX Coordinator: (417) 836-8506
      Ozarks Medical Center (OMC): (417) 256-9111
      OMC Behavioral Health Care: (800) 356-5395
      Comprehensive Consulting & Counseling LLC: (417) 293-3907
  5. Student Conduct

    The student conduct system is an active approach to problems that may arise in a residence hall living environment. The system allows for the growth and development of individual residents, making them accountable for their actions and the consequences of these actions and decisions. When a resident violates the basic standard of community living by endangering the safety of other residents or violating any of the policies outlined by the office of student life and development, the Code for Student Rights and Responsibilities and the housing contract, this behavior is addressed through the residence life and/or the University student conduct system.

    1. Proscribed Conduct

      Any resident found to have committed any of the following misconduct is subject to the consequences outlined in Section 5.2, below. The University cannot develop a list of acts of misconduct that can accurately describe or anticipate every possible act of a student. The authority to determine if a specific act is subject to consequences shall be left to the hearing authority working with the specific case.

      Alcoholic Beverages

      • Possession, use, sale and/or distribution of alcoholic beverages in the residence halls or at any residence life sponsored event;
      • Possession of alcohol containers including one or more kegs, bongs, bottles and/or cans within the residence hall room or at any residence life sponsored event;
      • Intoxication by individuals in the residence halls or at any residence life sponsored event.

      Narcotics or Drugs

      • Possession, use, sale and/or distribution of any narcotic, drug, non-prescribed medicine, chemical compound or other controlled substance or paraphernalia in the residence hall or at any residence life sponsored event, except as expressly permitted by law.

      Firearms and Weapons

      • The possession and/or use of fireworks, firearms, handguns, ammunition, lethal weapons, blowguns, explosives, noxious materials, incendiary devices and dangerous chemicals in the residence halls. Possession of weapons on University premises even by licensed holders of concealed handguns (other than a handgun when concealed in a locked vehicle). Lethal weapons include any object so designed or adapted to be capable of taking a human life.
      • Possession of items such as stun guns, pellet guns, dart guns, darts, paint guns, bows and arrows in the residence hall.

      Theft, Damage or Unauthorized Use

      • Theft is defined as attempted or actual theft of any property belonging to the University, residence hall students, other members of the University and residence hall community or University and residence hall visitors.
      • Possession of property, knowing it to be stolen, is theft. This includes cable pirating and splitting.
      • Damage is defined as attempted or actual damage to property belonging to the University, residence hall students, other members of the University and residence hall community or University and residence hall visitors.
      • Defacing and/or unauthorized removal of University and residence hall property, including public area furniture, is damage and/or theft.

      Disorderly Conduct/Harassment

      The following regulations include actions or behavior directed toward either students or staff:

      • Physical harm or threat of harm to any person;
      • Intentional, reckless or negligent conduct which threatens or endangers the health or safety of any person;
      • Disruptive or offensive behavior; lewd, indecent or obscene conduct, dress or communication (written or verbal);
      • Harassment, including sexual harassment, acts or communications (including phone calls and email) that are intended to intimidate or humiliate any person.

      Tampering with Fire Equipment

      • The fire alarm system, fire extinguishers, exit doors, sprinkler system and lights are installed for the residents' protection. Tampering with fire equipment including smoke detectors and sprinklers can result in civil prosecution, disciplinary measures and/or possible fines.
      • The University regards false fire alarms and arson as serious threats to the well-being of the residence hall community. Reflecting this priority, rewards are paid to individuals assisting in the conviction of persons tampering with the fire alarm system and/or those involved in arson activities.
      • A $100 reward shall be paid to an individual(s) providing information that leads to the conviction in the campus judiciary system or in a court of law of a person(s) guilty of turning in a false fire alarm or activating the sprinkler system on the University campus.
      • A $100 reward shall be paid to an individual(s) that leads to the conviction in the campus judiciary system or in a court of law of an individual(s) responsible for arson activities on the University campus.

      Unauthorized Entry/Exit, Possession or Use

      • Unauthorized entry into or use of residence life facilities, including roofs, ledges, laundry facilities, mechanical areas, control rooms, unapproved room (changes), etc.
      • Unauthorized use and/or possession of keys or unauthorized duplication, processing, production or manufacture of any key for use in the residence hall facility.
      • Loaning or giving keys to another person.
      • Propping open doors or permitting unauthorized access to the building by persons not in possession of a key.


      The University prohibits acts of hazing. Hazing includes any act that puts a student in mental, physical or emotional danger. At no point should a student feel unsafe during any initiation ceremony or at any activity of the University. Students may contact the office of student life and development for further information about this policy.

      Windows and Screens

      • Residents may not remove the screens from their room window or other residence hall windows at any time, nor take any action that may tend to damage the window, screens, tracks or closures.
      • Residents are instructed not to lean against any window or to stand upon any structure(s) or item(s), such as heating unit, crates or books in front of any window in the residence hall.
      • No objects may be thrown, dropped, pushed out of, placed outside of or allowed to fall from any residence hall window.
      • No one is permitted on ledges, nor are items to be placed on ledges.

      Escort Policy

      Students should remain in the presence of their guests at all times, including while traveling in hallways, stairwells and elevators. The purpose of having escorts is to enhance the security of the facilities and to protect individual privacy. Failure to abide by the escort policy may result in disciplinary action.

    2. Residence Life Conduct Procedures


      Any member of the residence life community may file a complaint against any resident for misconduct. The complaint may be prepared in writing or notice given in another manner directly to the coordinator of student life and development. A complaint deemed to be a violation of the Title IX Policy will be referred to the Title IX office for processing.


      Except with respect to possible Title IX violations that are referred to the Title IX office, the coordinator of student life and development will promptly investigate complaints or allegations of policy violations to determine if there is a reasonable cause to charge the accused resident with policy violations pursuant to the Code of Student Rights and Regulations. The coordinator of student life and development may take appropriate steps to resolve the situation using an informal resolution and the disposition will be final and there will be no subsequent proceedings.


      All charges shall be presented to the resident in written form. The written notice of charges will contain the following:

      1. The sections of this guide or other University policies allegedly violated;
      2. Date, time and place of alleged violation;
      3. A concise summary of the alleged violation;
      4. A list of witnesses (to be supplemented later if necessary) and
      5. A date, time and location for the resident to meet with the coordinator of student life and development. The decision to alter the meeting time and date is at the discretion of the coordinator of student life and development but all efforts will be made to avoid conflict with the resident's class schedule.

      Conduct Meeting

      The resident accused of violating the Code will meet with the coordinator of student life and development by the deadline assigned in the letter of charges. At this meeting the following matters will be decided:

      1. The coordinator of student life and development will review the charges and give a summary of the information to be presented as to allow preparation of refutation (Note: in situations involving alleged Title IX violations, case a thorough investigation will have been conducted by the Title IX office and summarized in a written report prior to the conduct meeting, such that the purpose of the conduct meeting is to share the investigative results with the resident);
      2. The coordinator of student life and development will answer any questions and provide any necessary clarification of the guide and/or its procedures;
      3. The resident may provide any information they find to be relevant in determining responsibility. He/she shall have an opportunity to present their story, ask questions, give information, present records or documentation pertaining to the incident, present witnesses and provide explanations to the coordinator of student life and development.
      4. The coordinator of student life and development and the resident will discuss the resident's level of responsibility in the conduct situation and attempt to reach an agreement regarding responsibility (or no responsibility) and consequences as necessary. If an agreement is reached, an outcomes form will be completed by the coordinator of student life and development.
      5. In cases where the coordinator of student life and development and the resident accused of violating policies are unable to reach an agreement on responsibility for a violation or an appropriate consequence, the resident shall have the right to request a hearing in front of the dean of student services (or his/her designee).
      6. Except as set forth in subsection (g) below, if a resident fails to attend his/her scheduled conduct meeting, the coordinator of student life and development may, at his or her discretion, conduct the meeting in the resident's absence and render a finding of responsibility or no responsibility. In these cases, the coordinator of student life and development will complete the Finding and Outcomes form and provide a copy of the form to the resident as notification of the decision; the resident is responsible for fulfilling or upholding the outcomes listed on the form. If the resident wishes to appeal that conduct decision they may do so by following the appeals processes outlined this guide.
      7. In cases where the resident fails to appear for an initial conduct meeting and the potential outcome could be residence hall suspension/expulsion, the coordinator of student life and development will assume a plea of not responsible and set up a hearing with the dean of student services (or his/her designee) as the hearing authority.
      8. In matters concerning hearings, the coordinator of student life and development will assist both the resident accused of violating policies and the member of the University community who is filing charges for the purposes of facilitating and understanding the hearing process.


      When a formal hearing becomes necessary, the residence life process will follow the hearing guidelines provided in the Code of Student Rights and Responsibilities, Section 6.6 which can be accessed at


      The following educational consequences may be imposed upon any resident found to have violated this guide. More than one of the consequences may be assigned for any single violation.

      1. Warning – A notice in writing to the student that the student is violating or has violated institutional regulations;
      2. Loss of Privileges – Denial of specified privileges for a designated period of time;
      3. Fines – Fines may be imposed;
      4. Restitution – Compensation for loss, damage or injury. This may take the form of appropriate service and/or monetary or material replacement;
      5. Discretionary Consequences – Work assignments, service to the University or other related discretionary assignments which may include, but are not limited to, an apology, restriction upon privileges, a research paper or written statement, a referral for counseling, evaluation for alcohol/drug abuse, a psychiatric evaluation or other consequences deemed appropriate;
      6. Denial of Privilege to Re-enroll – The student is denied access to live in University owned or controlled facilities. A hold is placed on the student's records;
      7. Residence Hall Probation – Probation is for a specified period of time and includes the probability of suspension or expulsion from residence hall living if the student is found to be in violation of residence life policies during the probationary period;
      8. Parental Notification – The Family Educational Rights and Privacy Act (FERPA) permits an institution of higher education to disclose to parents or legal guardians the results of conduct hearings if the student is less than 21 years of age and has been found responsible for violating campus rules regarding the use or possession of alcohol or a controlled substance. Parents or guardians of students under the age of 21 will be notified of all violations of University narcotic or other controlled substance policies and those alcohol violations that result in an assessment for chemical dependency, residence hall probation or a more severe consequence, as allowed under FERPA regulations;
      9. Residence Hall Suspension – Separation of the student from the residence hall for a defined period of time, after which the student is eligible to return. Conditions for readmission may be specified. The student may be denied access to the residence hall during the suspension. A permanent conduct record is maintained.
      10. Residence Hall Expulsion – Permanent separation of the student from the residence hall. The student shall be permanently denied access to the residence hall. A permanent conduct record is maintained.

      Interim Suspension

      In cases where there is a potential endangerment of persons or property, the coordinator of student life and development is empowered to impose temporary or provisional directives. A student receiving a temporary or provisional directive may seek relief from the dean of student services, in writing. Upon review, the dean of student services can amend the conditions of the order or remove the order. Interim Suspension may be imposed only:

      1. To ensure the safety and well-being of members of the residence life community or preservation of residence life property;
      2. To ensure the student's own physical or emotional safety and well-being;
      3. If the student has violated a provisional order put into effect to ensure the safety and well-being of member of the residence life community or preservation of residence life property;
      4. If the student poses a threat of disruption of or interference with the normal operations of the University residence life program.


      Within five (5) University business days of the initial decision letter, the resident may appeal the conduct decision by submitting a written request for appeal to the dean of student services that is signed by the appealing party, dated and explains the reason for appeal.

      Appeals are limited to a review of any new information about the situation, the initial hearing information and supporting documents for one or more of the following purposes:

      1. Procedural Error: To determine whether the original hearing was conducted fairly in light of the charges and information presented.
      2. Unsupported Conclusion: To determine whether the decision reached regarding the accused student was based upon a preponderance of evidence.
      3. Disproportionate Consequence: To determine whether the consequences assigned were appropriate for the violation(s) of the Guide which the resident was found to have committed.
      4. New Information: Any new information that is now available which was unavailable during the original hearing which could impact the conclusion.

      The appealing authority reviewing the appeal may do any of the following:

      1. Remand the matter to the original hearing authority for re-opening of the hearing to allow consideration of the original determination and/or consequence(s);
      2. Affirm the finding of responsibility or no responsibility;
      3. Reverse the finding of responsibility or no responsibility;
      4. Modify the consequences that have been assigned;
      5. Deny the appeal because it does not fall within the parameters of or comply with the requirements set forth in this Handbook or
      6. If a finding of responsibility or no responsibility is reversed on appeal or if an appeal is dismissed, the matter shall be considered resolved and the decision by the person deciding the appeal shall be considered final and binding upon all involved unless the chancellor of the campus decides to review the decision.

      The chancellor of the campus may, at his/her discretion, review the decision of the appealing authority and has the full range of responses outlined above.