Professional Services

Student Eligibility

Fall/Spring – All students enrolled at Missouri State-West Plains are eligible to access the Professional Services benefit. Services provided from first day of fall/spring semester through last day of fall/spring final examinations as published in the catalog. Services continue through break periods for those students who pre-enroll as continuing for the upcoming semester.

Summer – Students who are pre-enrolled for fall classes at Missouri State-West Plains are eligible for summer professional services beginning the first business day following spring semester final examinations.

Online & Missouri State Outreach Students – Students taking  Missouri State University-Springfield classes through the Outreach office  are not automatically enrolled to receive the Professional Services benefits.  Students interested to receive this benefit may request these services to the business office no later than the close of business the second Friday of full semester classes and receive the benefits of the Professional Services program. (Springfield students should first contact the Missouri State Outreach office at 417-255-7931.)

Dual Credit - Dual Credit students, student who take college level courses at their local high school campuses, are not enrolled to receive professional services benefits and are therefore not eligible to access these services.

Student Health Services

Missouri State University-West Plains students are entitled to basic office visits at no charge to themselves. A basic office visit is a 15-20 minute appointment where a doctor or other medical services provider meets with a student, asks the symptoms and makes a diagnosis. Any additional services, such as x-ray, lab work, etc., will be charged to the student by Ozarks Healthcare Prior to any x-rays, lab work or other procedures being performed, the medical provider will present the student with a consent form. The consent form will contain the name of the procedure to be completed and any costs associated with the procedure so that a student will be fully informed.

Missouri State-West Plains has a contractual relationship with the Ozarks Healthcare to provide basic office visits to Missouri State-West Plains students at a number of clinic locations in the region. Medical personnel in these clinics will also provide many medical related services and procedures, as well as referral services to women's health services, counseling and a variety of specialists and surgeons. The basic office visit is provided at no cost; all other services will be charged to students.

The Clinics

The following clinic locations and times are available. Appointments are not necessary at Ozarks Healthcare West Plains, but appointments are highly preferred at all other clinics. In all cases, please indicate that you are a Missouri State-West Plains student and you will be advanced to a priority status if possible.

Clinic Sun Mon Tue Wed Thu Fri Sat
Ozarks Healthcare West Plains
181 North Kentucky, Suite 100
West Plains, MO 65775
(417) 257-5911
10 - 7 10 - 7 10 - 7 10 - 7 10 - 7 10 - 7 10 - 7
Ozarks Healthcare Gainesville
37 Medical Drive
Gainesville, MO 65655
(417) 679-4613
Closed 8 - 5 8 - 5 8 - 5 8 - 5 8 - 5 Closed
Ozarks Healthcare Thayer
1375 Nettleton Ave.
Thayer, MO 65791
(417) 264-7136
Closed 7 - 6 8 - 5 7 - 6 8 - 5 8 – 5 Closed
Ozarks Healthcare Alton
100 Medical Drive
Alton, MO 65606
(417) 778-7227
Closed 8 - 5 8 - 5 8 - 5 8 - 5 8 - 5 Closed
Ozarks Healthcare Winona
9104 State Highway 19
Winona, MO 65588
(573) 325-4237
Closed 8 - 5 8 - 5 8 - 5 8 - 5 8 - 5 Closed
Ozarks Healthcare Mountain Grove
500 E. 19th Street
Mountain Grove, MO 65711
(417) 926-6563
9 - 6 9 - 6 9 - 6 9 - 6 9 - 6 9 - 6 9 - 6
Ozarks Healthcare Mountain View
220 North Elm Street
Mountain View, MO 65548
417-934-2273
Closed 8 - 5 8 - 5 8 - 5 8 - 5 8 - 5 Closed

Flu Shots

Vaccinations for Type A/B seasonal influenza are provided each fall at no cost to Missouri State-West Plains students. The shots are also available to students' family members for a fee. Watch your campus email for publicity.

Counseling Services

Mental health can have a significant impact on college success. For that reason Missouri State-West Plains encourages all students to seek attention for mental health and substance abuse issues that may be negatively affecting their college experience. Students who are enrolled at any Missouri State-West Plains location may schedule their own counseling appointment.

Counseling services are available through Ozarks Healthcare Behavioral Health Center.

Ozarks Healthcare Behavioral Health Center is located at 1211 Porter Wagoner Blvd, West Plains MO and students may schedule an appointment by calling 417-257-6762.  Students located on the Mountain Grove campus or living in the Mountain Grove area can access counseling services through Ozarks Healthcare Mountain Grove located at 500 E 19th, Mountain Grove MO by calling 417-926-6563.  For individuals seeking immediate crisis services, call 800-356-5395 for 24 hour services.

These services are designed to assist students with various life concerns. Many people seek help for a variety of mental health reasons including psychological reasons, interpersonal and family problems and other issues related to succeeding at the university. Counseling sessions are provided by professionals who are committed to maintaining your privacy in a respectful and compassionate setting.

Students are provided up to three counseling sessions at no cost. Additional sessions, if requested by BHC, can be authorized for coverage through Professional Services.  Otherwise, additional sessions will be charged to the student.

My SSP is an app that can be downloaded through Apple App Store or Google Play  that provides access to 24/7, 365 counseling services.  Students using the app can call, chat, or video chat with a licensed professional counselor and arrange for ongoing counseling services.  A wide variety of counselors are available to best serve your situtation including multilingual providers.

Students needing more information about the warning signs of common types of mental health issues are encouraged to access Navigating Mental Health Issues in College: A Comprehensive Guide.

Legal Services

Legal Services are temporarily suspended until a new partnership can be negotiated.  Please contact the Dean of Student Services for support at 417-255-7255 should have you have a legal concern to review.

Notary Services

A Notary Public is a person appointed by a state official to serve as a disinterested witness and verify that a signature is authentic. Many types of documents require signatures to be "notarized." All documents presented for notarization must have the correct form of notary certificate on them. Identification is required. The best form of identification is one that includes a photograph and signature (such as a valid driver's license). Do not sign the document until you present it to the notary. Some documents, such as birth certificates, death certificates, marriage licenses, divorce decrees and school documents (i.e., diplomas, transcripts), cannot be notarized. Notary services are available to students at the student services reception desk in Lybyer Technology Center 207 and in the Veterans' Center located in Hass-Darr Hall 104.

For more information about any aspect of Professional Services for Students, contact student services (417-255-7255), student life and development (417-255-7233), or visit the student services reception desk in Lybyer Technology Center 207.

Health Insurance

Although health insurance is not included as a part of the Professional Services program, the following information has been provided for students in need of health insurance beyond what is available through the Professional Services plan.  There are a variety of programs available to meet their needs.

Domestic students seeking health insurance coverage have several possibilities:

1) http://edusure.com

This site is by Academic HealthPlans, the company that provides the MSU international student coverage.  AHP offers students a wide array of privately purchased health insurance options.  The student can select according to their individual preferences with varying premiums and coverage.  These insurance plans are not affiliated with Missouri State University.

2) https://www.healthcare.gov/

This is the federal health insurance website.  Plans begin January 1, 2015.  There are some provisions to obtain insurance earlier if the student has one of the specified qualifying events detailed in the website information.

3) Parent Insurance Plans

Many students have purchased insurance through the parent(s) plans, up to student age 26.

4) Private Insurance Plans

Insurance can also be obtained through private agents or directly from health insurance companies.

International students with an F-1 or J-1 visa status (including ELI students) are required to enroll in the Student Health Insurance Plan.  More information about the program and how to enroll is available at the following website:

https://missouristate.myahpcare.com/